Napa1 believes gaming should be a source of entertainment — not stress or addiction. We are committed to ensuring the wellbeing and safety of every player.
Your safety is our top priority
Napa1 helps you enjoy gaming in a safe and responsible way
Set your own daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately.
Set how long you want to play in a single session. You will receive an automatic notification when the time is up, and the session can be ended if needed.
You can exclude yourself from the platform for a set period or permanently. This decision takes effect immediately.
Set the maximum amount in BDT you are willing to lose over a given period. Once the limit is reached, you will not be able to place any further bets.
Take a voluntary break from 1 day to 6 weeks. During this time, promotional messages and gaming notifications will be paused.
Stay informed through regular notifications showing how long you have been playing and how much BDT you have spent.
Responsible play refers to an attitude and habit where gaming is done purely for entertainment, not in pursuit of financial gain. At napa1, responsible play means knowing your budget, accepting losses, and recognising when to stop.
Online gaming is growing rapidly in Bangladesh. Many people play for fun and entertainment, but sometimes the amount wagered can increase without realizing it. napa1 wants every player to enjoy themselves within safe limits — which is why transparency and player safety have been at the heart of our platform from day one.
Remember: winning and losing are both part of gaming. But repeatedly placing bets in hopes of recovering lost money is a sign of harmful thinking. At napa1, we take this seriously and are ready to offer every player the support they need to stay safe.
Key principle: Gaming at napa1 is entertainment — not an investment. Never bet money you cannot afford to lose.
Build responsible gaming habits by following a few simple rules: set a fixed budget, keep track of your time, and take a break when you feel frustrated. These small habits will keep you healthy and happy in the long run.
Certain behaviours and habits may signal that gaming has moved beyond entertainment and become a problem. Watch for the following signs — in yourself or someone close to you:
Warning: If you recognise any of these signs in yourself, take action now. napa1's support team is ready to help — without any judgment.
Problem gaming is not a sign of weakness — it is a mental health issue that can be addressed. Seeking help at the right time can bring the situation back under control.
All these tools are accessible directly from your account settings on the napa1 platform. No application or waiting period required.
Set a maximum daily, weekly, or monthly deposit amount. Increasing the limit requires a 24-hour waiting period — decreasing it takes effect immediately.
Set a maximum loss amount for a defined period. Once the limit is reached, no further bets can be placed.
Set a maximum time limit for each gaming session. You'll receive an automatic alert when the time is up.
Take a break from 1 day to 6 weeks. Promotional emails and notifications will be suspended during this period.
Close your account for anywhere between 6 months and 5 years, or permanently. Requests to open a new account will not be accepted during this time.
Pop-up notifications at regular intervals will show you a summary of your playing time and spending.
Keep in mind: These tools are here for your benefit. You can activate them any time from your account settings or by contacting support.
Answer the following questions honestly. If most of your answers are yes, it may be time to take a break.
If three or more of your answers are yes, please speak with our support team — [email protected]
Napa1 is strictly for individuals aged 18 and above. We are committed to ensuring that no minors are able to access our platform.
Age is verified through a national ID at the time of registration. If there is any doubt, we may request additional KYC documents. We recommend using parental control software to help keep your children and younger family members safe.
Strict rules: Registering as a minor or attempting to play on someone else's behalf will result in permanent account closure and forfeiture of any deposited funds.
Setting gaming limits on your napa1 account takes just a few minutes. Follow the steps below:
Log in to your napa1 account and click the profile icon in the top right corner.
Select the "Responsible Gaming" option from the menu.
Deposit limit, loss limit, session time, or self-exclusion — choose what you need and set the amount or duration.
Save your settings. Lowering a limit takes effect immediately. Increasing a limit is subject to a 24-hour cooldown period.
Need support? If you can't find the settings or run into any issues, contact our support team — [email protected] — We're always here to help.
Answers to the most frequently asked questions about responsible play