Napa1's Privacy Policy — Your data, our responsibility

1 Introduction

As the operator of the napa1.onl website and application, we make protecting your personal information our top priority. This Privacy Policy document explains what data is collected when you use the napa1 platform, how it is used and stored, and what control you have over your data.

By registering on napa1 or using the platform, you are considered to have accepted this Privacy Policy. Please read it carefully before using the platform.

We believe a privacy policy works best when it's written in plain, straightforward language. That's why we've avoided complex legal jargon and presented everything as clearly as possible. If any part is unclear, please reach out to our support team.

2 What information we collect

Napa1 collects different types of information depending on the context. Full details are provided below:

Information collected at registration:

• Full Name (as shown on National ID)
• Mobile number and email address
• Date of Birth (for age verification)
• Residential address and district
• Preferred Payment Method

Information collected during KYC verification:

• Photo of National ID or Passport
• Selfie or live face verification photo
• Proof of Address (utility bill or bank statement)

Automatically collected information:

• Device type, operating system, and browser information
• IP address and approximate location
• Time spent on the platform and pages visited
• Gaming History & Transaction Records
• Cookies and local storage data

3 How Your Information Is Used

Napa1 uses the information collected from you for the following purposes:

Your information will not be used beyond the purpose for which it was collected. Every use has a clear legal basis.

4 Data Sharing & Disclosure

Napa1 does not sell or rent your personal information. However, limited data may be shared with third parties in specific circumstances:

Payment Processor: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the transaction data needed to complete payments. This information is used solely for that purpose.

Game Provider: Live Casino and slots game providers receive only the minimum data needed to run the games, such as the player's username and session ID.

Law enforcement authorities: Providing information in accordance with a court order or government directive is a legal obligation. Only the specific data requested will be disclosed.

Security Partner: Limited data may be shared with specialized security agencies to detect and prevent fraud.

5 Cookie Policy

Napa1 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your experience on the site.

Types of cookies we use:

• Essential cookies: Maintaining login sessions and security verification — the site cannot function without these.
• Functional cookies: Remembering your language preference and theme settings to personalize your experience.
• Analytics Cookies: Information such as time spent on each page and visitor source is used to improve the site.
• Marketing Cookies: Only with your consent — to show you relevant offers.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

6 Security Measures

Napa1 applies industry-standard security measures to protect your data. Our security framework includes:

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• AES-256 encryption — for sensitive data stored in our database.
• Two-Factor Authentication (2FA) — applied at login and withdrawal.
• Automated fraud detection system — active 24/7.
• Regular security audits and penetration testing.
• Data Backup — multiple encrypted backups performed daily.
• Strict access controls — only authorized personnel can access specific data.

7 Your Data Rights

As a napa1 user, you have the following rights over your own data:

8 Data Retention Period

Napa1 does not store your data indefinitely. Each category of information has a defined retention period:

• Account information: For the duration of account activity and 5 years after closure.
• Financial transaction records: 7 years as required by legal obligations.
• KYC Documents: 5 years after verification, or as required by law.
• Gaming Log: 2 years for technical issue resolution and dispute settlement.
• Marketing Information: Deleted immediately upon withdrawal of consent.
• Cookie data: Session cookies expire when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is securely destroyed or fully anonymized.

9 Policy Changes

Napa1 may update this Privacy Policy from time to time. When significant changes are made, we will notify you through the following channels:

• A notification will be sent to your registered email.
• A pop-up message will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will reflect the change.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend reviewing it once after each update.

10 Contact

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

• Email: [email protected]
• Subject Line: Write "Privacy Request — [Your Username]" in the subject line
• Response time: Within 72 business hours

We take every request seriously and do our best to resolve it as quickly as possible.